Getting support (6)

How to raise an issue, our response times and what happens next.

How to raise a support ticket

Created by Daniel Glynn, Modified on Fri, 16 Oct at 4:32 PM by Daniel Glynn
What to include in your ticket

Created by Daniel Glynn, Modified on Fri, 16 Oct at 1:12 PM by Daniel Glynn
Priorities and response times

Created by Daniel Glynn, Modified on Fri, 16 Oct at 1:13 PM by Daniel Glynn
What happens after you raise a ticket

Created by Daniel Glynn, Modified on Fri, 16 Oct at 1:13 PM by Daniel Glynn
Support hours and critical issues

Created by Daniel Glynn, Modified on Fri, 16 Oct at 1:13 PM by Daniel Glynn
If an issue isn't progressing

Created by Daniel Glynn, Modified on Fri, 16 Oct at 1:14 PM by Daniel Glynn