Support hours and critical issues

Support hours

08:00 to 17:00 UK time, Monday to Friday, excluding England and Wales bank holidays. Response and update times run within these hours.

Critical issues (P1)

A critical issue is when the platform is down, or a platform fault is stopping declarations being submitted, with no workaround.

1. Raise a ticket through this portal or by emailing support@declaris.ai.
2. Then call us on 07565136622 so we can start straight away.

We respond within 30 minutes and update you every hour until it's resolved. A P1 raised outside support hours is handled on a best-efforts basis.

If HMRC's systems are unavailable, your declarations queue and are submitted automatically once HMRC is back, so no work is lost.