What we cover
Issues with the Declaris platform: faults, errors, access problems, questions about how to use it, and requests to change your configuration.
What we don't cover
- Customs and brokerage questions, such as classification, valuation or how to complete a declaration. Raise these with your account contact.
- Your own systems and networks, and the quality of the data you supply.
- Training beyond onboarding, which we can arrange separately.
The exception: if a platform fault is stopping a declaration being submitted, raise it here as a critical (P1) issue.
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