| Commitment | What you can expect |
|---|---|
| Availability | 99.5% each calendar month |
| Planned maintenance | At least 5 business days' notice, outside support hours where possible |
| Data you send us for auditing | Loaded within 2 business days of receipt |
| Reports on request | Within 3 business days |
| Security incident or data breach | We notify you within 24 hours of becoming aware |
| Backups | Your data can be restored to within 12 hours of an incident |
| Recovery | Recovery under way within 24 hours of a serious incident |
| Service reporting | A monthly report on how we performed against these commitments |
Availability does not include planned maintenance we have told you about, or outages at HMRC, port community systems or our cloud provider. If HMRC is unavailable, your declarations queue and are submitted automatically once it's back, so no work is lost.
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