How to raise a support ticket

Check the service status first

If something isn't working, have a look at our status page at declaris.statuspage.io. If there's a known issue, we're already working on it and will post updates there. You can subscribe on that page to get updates by email.

You can raise a ticket in two ways.

• Through this portal. Sign in and choose Submit a ticket. Tell us what's affected and how it's affecting you, so we can set the right priority straight away.
• By email. Send the details to support@declaris.ai. We'll confirm the priority when we first respond.

You'll get an email with your ticket number straight away. To add more detail later, just reply to that email.

Critical issues

If the platform is down or a platform fault is stopping you submitting declarations, raise a ticket and then call us on 07565136622 so we can start straight away.

What support covers

This service is for issues with the Declaris platform. Customs and brokerage questions, such as classification or valuation, go to your account contact.